Chat Mart: From CSAI
to Omni-Channel SaaS
How a simple AI chatbot showcased at HITEX 2025 evolved into a full multi-company SaaS platform where businesses get an AI assistant running simultaneously on 7 channels — WhatsApp, Instagram, Messenger, Viber, and Telegram as bots, plus web chat and an embeddable API. With 1000+ Kurdish voice options and a complete business management system.
7
Simultaneous Channels
1000+
Kurdish TTS Voices
chat-mart.com
Domain
KU / AR / EN
Languages
From CSAI to Chat Mart
V1 — CSAI
HITEX 2025A basic AI chatbot for a single company. Web chat only, no social media, no token system, no multilingual support. No longer available — domain and hosting have been shut down.
V2 — Chat Mart
2025Full SaaS platform for multiple companies. 7 simultaneous channels (5 bots + web chat + External API). RBAC, reservation system, 1000+ Kurdish TTS voices, PWA, and 3 languages. Own domain: chat-mart.com
Key Changes: CSAI → Chat Mart
Multi-company SaaS marketplace
7 channels simultaneously: 5 bots + web chat + external API
i18n system: Kurdish, Arabic, English
RBAC with 17+ granular permissions
Token-based subscription plans with auto-expiry
1000+ Kurdish TTS voices (500+ Sorani + 500+ Kurmanji)
Silk Design System (5 modular CSS files)
Full PWA with offline support
7 Channels, Simultaneously
Every company on Chat Mart gets an AI assistant that runs on all 7 channels at the same time. 5 messaging platforms as bots, built-in web chat, and an embeddable API for companies that want AI chatbot on their own website.
Meta Cloud API — bot with Kurdish voice replies, real-time
AI bot on DMs — automatic replies in real-time
Messenger
Facebook Messenger bot — same AI, real-time
Viber
Viber bot — automatic AI responses in real-time
Telegram
Telegram bot — with its own dedicated API
Web Chat
Built-in chat widget on the Chat Mart website itself
External API
Embeddable API to add AI chatbot on any external website
💡 Why This Matters for Businesses
When a company registers on Chat Mart, their AI chatbot is instantly active on WhatsApp, Instagram, Messenger, Viber, Telegram, the Chat Mart website, and their own website — all simultaneously. No human needs to be online — the AI handles everything 24/7.
For companies with their own website, the External Chat API can be embedded with just one line of code. All conversations from every channel are managed in a single unified dashboard — regardless of where the customer messaged from.
Architecture & Challenges
1000+ Kurdish Voice Options
Integrated Kurdish TTS API with 500+ Sorani voices and 500+ Kurmanji voices. Companies can choose male or female voice profiles for automatic replies on WhatsApp and Instagram.
When a customer sends a message, the AI generates a text response, converts it to Kurdish audio, and sends both (text + voice) back — a rare feature in the local market.
RBAC with 17+ Permissions
Built a Role-Based Access Control system with primary and limited admin roles. Each company can have multiple admins with granular permissions: products, discounts, reservations, chats, handoff, company info, and more.
Primary admins have full access. Limited admins get only the permissions assigned to them. Global super admins bypass all checks. Every action is logged for audit.
Token Subscription System
Each company gets monthly token allocations based on their subscription plan. Tokens are consumed per AI chat interaction. First-month bonus tokens incentivize signups.
Auto-expiry resets tokens when subscriptions lapse. Transaction logging tracks every consumption and refill. Supports both USD and IQD pricing.
Multi-Dialect Kurdish AI
The AI distinguishes between Sorani, Badini, and Kurmanji dialects and responds in the exact same dialect. Also detects Arabic and English automatically.
4 chatbot personalities available: aggressive seller, consultative guide, formal receptionist, and casual buddy — each company picks the tone that matches their brand.
What Else Is New
Reservation System
Full booking system with settings, time slots, customer management, and admin approval — built for clinics, salons, and restaurants.
Live Handoff
When the AI can't handle a query, it seamlessly transfers the conversation to a human agent in the Chat Center with full context.
Vision AI
Customers can send product images on WhatsApp/Instagram and the AI identifies the item and provides details from the catalog.
Silk Design System
Complete design token system with modular CSS architecture: tokens, base, components, layout, and admin-specific styles.
PWA + Offline
Progressive Web App with service worker, manifest, and offline fallback page — installable on mobile home screens.
External Chat Widget
Embeddable JavaScript widget that any website can use to add Chat Mart AI chatbot to their own site with one script tag.
Looking for the original CSAI?
The first version showcased at HITEX 2025 — the foundation that started it all. ⚠️ CSAI is no longer available (domain and hosting shut down).
Want to see Chat Mart live?
Chat Mart is deployed with its own domain. Explore the marketplace and try the AI chatbot yourself.